A new breed of shoppers who are savvy and self-reliant has developed a powerful symbiosis with mobile media devices. This relationship has forced CPG marketers and retailers to adapt, and has resulted in exciting opportunities to engage and win over consumers.
“Using mobile devices for shopping is both a symptom and a cause of what we see as a larger trend – a desire for greater control over the shopping experience,” said Alison Chaltas, Executive Vice President of GfK Shopper and Retail Strategy. “Product marketers and retailers can turn this challenge into an opportunity by becoming agents of learning, efficiency, and even creativity through their mobile efforts. By meeting the changing needs of shoppers, brands can inspire not just short-term sales but also long-term relationships.”
New research from GfK identifies four key areas in which smartphones and tablets are assisting today’s shoppers: value seeking, information gathering, social media access, and transactions. These areas correspond to classic stages of the purchase process, from consideration to spending.
The study shows that, among consumers with a smartphone or tablet, 50% used a mobile device to compare prices while shopping, 44% looked for a coupon, 33% “liked” a retailer on Facebook, and 17% bought a product using an app. The findings were presented at IIR ‘s recent market Research technology Event by GfK’s Chaltas and Rob Barrish, Senior Vice President, Digital Technology.
“Mobile and online shopping are not just confined to big-ticket items; our research shows that the mobile trend is substantially impacting food and beverage, health and beauty, and even lawn and garden. Regardless of the brand, choosing the right mobile opportunities – from coupons to co-creation of new products – is essential to making digital efforts effective,” said Barrish.
The study shows that owners of smartphones and/or tablets are more likely to say they feel “more in control than ever before” when it comes to choosing the best products and services (+9%, compared to the average consumer), that they are shopping more efficiently (+8%), and that they are using new sources to “find the things that [they] need” (+13%).
In addition, nearly one-fourth of mobile-enabled shoppers have used brick-and-mortar stores for “showrooming” – that is, checking out a product in person, and then purchasing it online via a smartphone.
Younger adults – ages 18 to 34 – are the primary drivers of these mobile shopping behaviors; these consumers are more than three times as likely to report using a smartphone or tablet for shopping (34% vs. 10%), compared to those ages
50 to 64.
Ongoing GfK Futurebuy research into shopping dynamics suggest that today’s “extreme” shoppers will be tomorrow’s average consumer – as generations raised with mobile devices come of age and more brands make mobile platforms a
The mobile study is based on 1,008 interviews conducted from March 16 to 18, 2012, as part of GfK’s online omnibus, OmniWeb. Data was weighted to match the U.S. online population based on GfK MRI’s Survey of the American Consumer.
“Unfortunately, while shopper marketing has received considerable industry and media attention, relatively few organizations have even thought about branding their sales teams. In fact, in our own industry survey of sales executives, 69 percent said that their organization was the “same or not as good” as the sales teams of competitors. Fifty-four percent of survey respondents also admitted that their customers see the gaps in their selling skills.”